Description
TACTICAL Policies, Procedures and Documentation will guide you through defining, designing and developing complex content that is user-focused, task oriented, accessible and easy to revise.
Who should attend?
TACTICAL Policies, Procedures and Documentation is appropriate for anyone developing or designing complex paper-based information or reference material, such as:
• user guides
• policy and procedure manuals
• customer service guides
• systems documentation
• standard operating procedures
• training manuals
This workshop covers:
• Purpose of your documentation
• Strategies for structuring documentation
• Sequencing and advance organising content
• How to present information in complex documentation and reference material
• Distinguishing between Procedure and Process
• Adding Context-Setting Information
• Editing your documentation for:
- standards
- spelling and grammar
- content gaps, redundancies and inaccuracies
Examples and exercises and case study
Practical examples and exercises are spread throughout the two days and help learners apply the concepts taught in the workshop. This workshop module also incorporates a hands-on, thorough case study that is interwoven across the two days.
This workshop does not cover:
• writing online or web content
• basic business communication such as emails, reports and memos.
Prerequisites
Participants must have successfully completed the TACTICAL Writing Foundation one day module.
Cost
Public: $1,540 (GST inc.) per person
In-house: $1,100 (GST inc.) per person
Note: Group discounts are also available.
Workshop Cancellation Policy
Before booking a workshop, please read the full terms and conditions associated with TACTICS workshops.
See:Workshop cancellation policy.
